Frequently Asked Questions


At Zoospot, we specialize in travel products for dogs and cats — such as airline-approved carriers, car ramps, cat backpacks, and car seat covers.
Our goal is to make every trip with your pet safe and comfortable.

Currently, we ship within the Netherlands and EU countries.
For other countries please contact our customer service to discuss available options.

Orders placed before 12.00 are usually shipped the same day.
Delivery within the Netherlands typically takes up to 4 business days.
International deliveries may take a few days longer.

Yes! You can return any unused product within 14 days of receipt.
It is free for Netherlands and paid option for other countries.
Please make sure the product is in its original packaging. Contact us to start the return process.

Each product page includes detailed size information. We recommend measuring your pet’s length and height and comparing them with the carrier dimensions.
If you need help choosing the right size, our team will gladly assist you.

Our carriers are airline-approved and meet the requirements for cabin travel.
However, we recommend always checking the specific actual airline’s pet policy before your flight, as dimensions and rules may vary and change.

You can reach us by email at info@zoospot.nl or via WhatsApp listed on the website.
Our customer support is available Monday to Friday, 9:00–16:00.

Yes, we regularly offer seasonal discounts and bundle deals.
Subscribe to our newsletter or follow us on social media to stay updated on upcoming offers. They are listed at the footer of the website

We accept major payment methods including iDEAL, Visa, MasterCard, Klarna (Pay Later) etc.
You can choose prefered payment method on Checkout page. All payments are processed securely through trusted providers.