Returns, Exchange & Refund

If you're not 100% happy with your order, you can return it within 14 days. If something arrived wrong or defective, we'll cover the return shipping ourselves.

14 days
return window from delivery date

Standard returns

If you simply changed your mind, you can return your item within 14 days of delivery for a refund.

Please note: return shipping costs are the responsibility of the customer. You're free to use any courier service of your choice to send the item back to us. We only refund the price of the goods — shipping costs already paid are not reimbursed.

Wrong item or defective product

If something went wrong on our end, you shouldn't have to pay for it.

If you received a product with a manufacturing defect, or the wrong item (for example due to a mistake in our product description or order processing), we will provide a free return shipping label — at no cost to you.

1
Contact us within 5 days of receiving your order
2
We send a free return label for the address and country of your original delivery
3
Once we receive the item back, we issue a full refund of the goods

Please contact our customer service as soon as possible so we can sort this out together — our goal is always that you stay a happy Zoospot customer.

How to start a return

1
Send us an email with the subject line "Returns"
2
Include the reason for return, your order number, and the email address you used to order
3
We'll send you Return Instructions with the next steps

Refund & Exchange

Refund

Once we receive the item back, we'll refund the money to the account you paid with within 5 business days.

Exchange

Want a different colour or size? Return the item through the steps above and place a new order — it'll reach you in no time.

Frequently asked questions

If you simply changed your mind, return shipping is at your own cost — you can use any courier you like. If we sent the wrong item or it arrived defective, we cover the return shipping with a free label.
Contact us within 5 days of receiving your order. We'll send a free return label for the address and country your order was originally delivered to, and issue a full refund once we receive the item back.
Once we receive your returned item, we process the refund to your original payment method within 5 business days.
Yes — return the item through our standard process and place a new order for the colour or size you want. This way your new order reaches you without delay.

Questions about your return? Email us at info@zoospot.nl or use our contact form.