Returns, Exchange & Refund

Returns

If you want to return your items, you can return them within 14 days. These 14 days start on the day your order is delivered.

Return is free for NL, BE, LU. For other countries, return is paid.
As a customer, you choose the delivery service that suits you best and pay the return costs.

The amount to be refunded is only the cost of the goods you are returning. We will not refund the cost of delivery, if it was paid.

Return policy

  • Send us an email with the subject "Return". Indicate in it:
    1. the reason for the return;
    2. the order number;
    3. the email you used to place the order.
  • In response, you will receive instructions for returning and a return label from us.

Refund

Once we receive the item back, we will refund the money to the account you paid for within 5 business days.

Exchange

If you want to exchange an item for a different colour or size, you can ONLY return it through the above step-by-step plan and re-order the desired items.

This way your order willget to you in no-time.